NEED TO CHECK THE STATUS OF YOUR ORDER?
If you got an ORDER NUMBER, we got the order.
If you placed your order directly via the order cart on our site, you should have viewed a page which detailed your order (including any shipping and handling charges) and which also gave you your ORDER NUMBER.
Please have your order number handy when you call. It is the fastest way for us to check the status of your order.
If you did NOT get an order number:
If, at the end of your on-line transaction, you received any message other than your ORDER NUMBER, (such as ORDER CART EMPTY) or you did NOT get an order number, your transaction may not have gone through. We download orders systematically during our business hours. If there is a question about whether your order went through, e-mail us and we will track it. If it did NOT get to us, we'll let you know. In that case, you may need to place the order by our toll free number (1-512-282-0624 Mon-Fri 8-5)
Have you checked your e-mail for a contact from UPS or a message for us?
If your correct e-mail address was on your order, you should have gotten an e-mail response from UPS within 1-3 business days. We provide you with your UPS tracking number so that you are aware that your order has shipped and so that you may track its progress via UPS's Tracking Systems.
Please check your email trash folder for a message from UPS Quantum View before calling. UPS notices are sometimes filtered out by your email provider as "SPAM".
Has it been more than 5 days since your order was placed?
If it has been more than 5 days since your order was placed and you have heard nothing, please Email us, as we may need to institute a search for your order. go to the bottom of this page and click on the link "Contact Us" to let us know that you have not received your package. In your message, please include your order number, date, product ordered, and your name and address as well as a daytime telephone number so that we can start a search and contact you.