Instructions for Receiving Motor Freight Dog Boxes, Bird Cages, Dog Houses, Modular Dog Kennels etc.

We assume your large item will ship to your residence. The residential delivery charge is already included in promotional shipping offers. However, our offer does not always include a lift gate for unloading very heavy items (more than about 200 Lbs.) 

If not specified as FREE SHIPPING, items which ship via Motor Freight will generally appear in the order cart with an additional handing charge. 

If you ordered an item which requires a freight quote before we can ship (such as individual dog run panels or gates) we must have a full, valid delivery address and a daytime telephone number to quote the price for your delivery. We have tried to give you a general estimate. Minimum shipping is about $250-$350 whether you order one panel or 30 panels.

After ordering, Motor Freight companies will want to contact customers directly to schedule delivery, so please provide us with a daytime telephone for scheduling and the exact delivery address.

Delivery time for Motor Freight Items is usually between 4 and 6 business days depending on how far you are from the origin of the shipment.

We cannot be responsible for damage that occurs during transport unless we are notified immediately of the problem and the freight company has ample notes on the driver's manifest concerning the damage.

All merchandise is inspected for damage before it leaves the warehouse - both external damage to the packaging and internally. When your order arrives, please inspect it immediately for damage BEFORE the driver leaves. You must remove any shrink-wrapping, cardboard, and other packing materials so that all aspects can be thoroughly examined.

If there are any damages, either refuse shipment (making note of the damage on the waybill or driver's manifest) or accept the shipment (with the same notes on the driver's paperwork) for further claims action. Should a driver refuse to wait for you detailed inspection, write "driver refused inspection" on the manifest when you sign for the delivery.

Immediately call our customer service department to report any damage.
This must be done within 24 hours of delivery (1 business day).
Our toll free number is 888-738-3976.

In all cases of damage, save all of the packaging and packing materials for inspection.

If the product is accepted by the customer without notation of damage, damage incurred becomes the responsibility of the customer, and (while we may help with any latent damage claim) we are not responsible for damage incurred subsequent to receipt and unqualified acceptantce of the product.

FREE Shipping or Promotional Discounted Shipping

Returns of items marked as "free shipping" or items sent with promotional reduced shipping costs will be charged actual shipping charges for the trip TO as well as FROM the customer before refunds are credited. 

Freight Items are SPECIAL ORDERS

All products that are shipped via motor freight carriers are Special Order items.

For special Order Items, any warranty or shipping damage issues are worked out through the manufacturer or the motor freight company directly. We'll be glad to provide the contact information.

Special Order Items may not be returnable. If returnable, they require a Return Merchandise Authorization prior to return, must be returned directly to the manufacturer, and will be charged a 25% - 50% restocking charge plus all shipping charges both directions.

Call for Return Merchandise Authorization or for further details about Special Order Items. 1-512-292-4738 M-F 9:00 am. to 5:00 pm.